Return & Refund Policy
At Srijanartrugs, customer satisfaction is our priority. Please review our return and refund guidelines below.
Returns Eligibility
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Returns are accepted only if the product is damaged, defective, or incorrect.
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Requests must be raised within 48 hours of delivery with clear images or videos as proof.
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Products must be unused, unwashed, and in original packaging.
Non-Returnable Items
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Customized or made-to-order rugs
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Items damaged due to improper use or handling
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Products returned without prior approval
Refund Process
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Once approved, refunds will be processed to the original payment method.
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Refund timelines may vary depending on banks or payment providers (typically 7–10 business days).
Replacement
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In applicable cases, we may offer a replacement instead of a refund.
